© Jérémie Bergeron/Radio-CanadaOttawa International Airport saw passenger traffic in April drop to just 6,963 passengers, compared to 421,607 in April 2019.
Mark Laroche loves nothing more than the sight of thousands of passengers arriving and departing from his airport.
But lately the president and CEO of the Ottawa International Airport has had to adjust to empty check-in counters and vacant luggage carousels, as the COVID-19 pandemic has pushed the average number of daily passengers down from 14,000 to less than 200.
"It's devastating. Basically all our revenue has cratered," said Laroche. "We've lost essentially 95 to 98 per cent of all our revenue, but our expenses remain."
Like most Canadian airports, the Ottawa airport generates revenue through parking, retail, food sales, taxi rides, and, most importantly, fees paid by airlines.
The latter has taken a big hit now that the airport is nowhere near pre-pandemic days, when it averaged 110 arriving flights per day, said Laroche.
"We still have to open the airport every day. It's a critical infrastructure. Even if there's only 10 aircraft that land each day, it still requires a minimum of people, firefighters, people at check-ins and passenger screenings. So we're going to incur significant deficits."
© Jérémie Bergeron/Radio-CanadaStaff at the Ottawa airport are doing their best to cut down expenses, says president and CEO Mark Laroche, including turning off equipment that’s not needed.
Laroche estimates the deficit for this year will reach $45 million with an additional $25 million deficit next year, meaning the airport will have to borrow anywhere from $100 million to $200 million over the next three years just to stay afloat.
"Typically, we only borrow for construction projects, not to cover operations," he said. "Operations have to be financially sustainable and this is not the case with a pandemic."
On the issue of construction, the airport and its partners have suspended all planned work. That includes a new food court and adjacent hotel, but the airport is continuing with the installation of a new passenger security screening area, which may prove to be fortuitous given the need for physical distancing once crowds of passengers return.
© Jérémie Bergeron/Radio-CanadaMarkers encouraging physical distancing have been placed in the check-in lines at Ottawa airport, even though the crowds are no more.
Laroche fully acknowledges it will likely be years before the Ottawa airport experiences the same volume as it did in 2019.
"It's going to be a slow and long recovery. We don't think we'll recover [to 2019 levels] until 2024," he said.
Adding to the Ottawa International Airport Authority's uncertainty is how airlines and the industry as a whole will change in reaction to the pandemic, said Ben Crooks, an airport planner with the Ottawa-based aviation consulting firm HM Aero.
"The question we really need to be asking isn't 'When do we return to the pre-COVID normal?' but instead 'What does the new normal look like?'" said Crooks.
© Jérémie Bergeron/Radio-CanadaOn a typical day before the COVID-19 pandemic, 14,000 passengers would pass through Ottawa International Airport. During the pandemic, that average has dropped to less than 200.
Crooks highlighted how everything from aircraft orders to route changes to physical distancing requirements — both on aircraft and inside airport terminals — contribute to an incredible amount of uncertainty for everyone.
"What the travelling public need to expect is a lot of change from what we're used to," said Crooks. "They'll need to be patient while the whole industry figures out what the new normal is."
That new normal for Ottawa flyers may mean far fewer destinations. The 13 passenger flights that departed Ottawa International Airport on Monday only served four destinations: Toronto, Iqaluit, Detroit and Philadelphia.
© Jérémie Bergeron/Radio-CanadaThe normally busy drop-off area has become deserted, meaning less revenue for the Ottawa airport from taxi and ride hailing services.